To insure the highest customer satisfaction, please read before purchasing items from our website.  Thank you.

Returns   We do not accept returns on any used items (by you), clearance items or handmade clothing items such as scarves or hats. If you have any questions about an item, please contact us before purchasing the item.  We would be more than happy to answer any questions you might have. 

If you receive your order and item(s) were damaged, during shipping, by the United States Postal Service - this is NOT our fault and you will not be refunded, by Southern Crafter, for the damaged item(s).  You will need to contact the United States Post Office directly.  If you purchased insurance on your order, please contact our office and we will work with you (as mediator with the post office) to get a full credit for your item and/or replace the item. 

We do not accept returns for custom orders. 

If an item is returned new/unopened and not damaged, there is a 15% restocking fee. 

Note:  We offer sample sizes on most all of our bath and body items, so customers can try before purchasing full sizes.  This eliminates most all returns.  If there is not a sample offered on a product, please contact us and we will try and provide one for you but you will be responsible for the cost of the sample plus the shipping cost to your location.

Disclaimer   As with all new products, that you are going to begin using on your skin, always try a small area first to see if any allergic reactions or breakouts occur.  If you have any problems, discontinue use immediately. We offer samples sizes on most all of our products, so that you can try an item before purchasing the full sized product. *All of our products are for external use only.

If you are pregnant, please contact your physician before using products with essential oils. 

For a longer lasting soap bars – Do NOT allow bars of soap to sit in water.  After use, place in a nice dry area or on one of our beautiful wooden soap dishes.

Soap Color - As all of our soap is handmade, we can't duplicate the exact coloration each time.  Climate changes also affect the outcome of soap.  So although we follow the exact recipe each time a bar is made, bars can look different than what is shown in pictures. 

Testing -  All of our therapeutic soap bars have been tested by family, friends, and "testing customers" before they are added to our product line.  In many cases, we have changed our bars numerous times to get just the right formulation.  We cannot guarantee actual results on any of our products, as everyone is different.  If you have any questions about a product, please ask before purchasing.  *Also remember that you can order samples from every bar we manufacture.  If you don't see a sample offered on a specific bar or product, just ask us.  

Scented Bath Salts,  Bath Bombs, Cocoa Butter Tarts & other products with high oil concentration  - Due to the high volume of body butters and oils, your tub might be slightly slippery when done.  To prevent a fall, please make sure your tub is cleaned after each use.  As we infuse herbs and colorants in some of our products, you might notice a ring around the tub line when done.  Simply wipe off with soap and a damp cloth after each use. 

* Southern Crafter is not responsible for any damage resulting from the use of any product on our website.  By purchasing items on our site you are fully aware of our disclaimer and use products at your own risk.